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End User Requirements
- Make it easy for users to find appropriate digital processes
- Keep it simple to participate in a digital process.
- Make it easy to find stored digital processes data and records
- Assure no lost data and reusability of data by storing process data in enterprise relational databases
- Always provide users the most current version of a digital process
- Allow auto-population of known data to reduce user data entry and resulting errors
- Provide status tracking utility simplifying how an end user can follow-up on processes
- Provide flexibility of platform allowing work to be completed no matter where a user is
Data and Records Managers Requirements
- Support HTML and leading XML data collection technologies
- Make it easy to administer and publish digital processes
- Assure that versions of digital processes are instantly updated worldwide when changed
- Manage the relationship between digital processes and data
- Assure that it is simple to design digital processes without scripting
- Simplify the process of setting-up auto-population of data
- Make it easy to reuse digital process data throughout Enterprise
- Provide for secure and non-proprietary data storage of processes and user data
- Provide statistical data for understanding digital process usage and statistical data
- Make sure that you have the ability to migrate as new technology is introduced
- Provide for simple record retention methods
Information Technology Requirements
- Utilize scalable server architecture to assure ability to grow with organization needs
- Provide support for HTML and leading XML data collection solutions
- Implement flexible and secure user authentication methods
- Encrypt digital process data at rest to assure data security
- When a digital process warrants, implement digital signature technology to assure legally binding processes
- Assure low system overhead and no desktop maintenance thus reducing hardware and maintenance cost
- Avoid building stovepipe applications within Enterprise Content managers
Executive Management Requirements
- Evaluate what is available thoroughly and select a cost effective solution
- Focus on reducing amount of time it takes to implement digital processes from months to days.
- Significantly improve work throughput in the organization
- Assure reuse of data collected through digital processes
- Assure legally binding digital processes
- Significantly improve the efficiency of the entire organization
- Rethink existing processes in light of current technology available